VRAM Cloud Privacy Policy
Effective date: June 1, 2026
This Policy explains how VRAM Cloud collects and uses data in connection with its website, console, APIs, GPU rental, model access, and related services.
1. Data We Collect
We collect only the data needed to operate the service:
- account data: name, email, company, hashed password, API keys, and account settings;
- billing data: plan, invoices, payment history, billing address, and tax information;
- technical data: IP address, device and browser data, login logs, errors, usage, limits, and security events;
- support data: messages you send to us by email, forms, or other contact channels;
- cookies: only for login, security, website operation, and basic analytics.
We do not request or collect data that is not needed to provide the service.
2. How We Use Data
We use data to:
- create and maintain your account;
- provide access to GPUs, APIs, and models;
- authenticate users, secure the service, and prevent abuse;
- measure resource usage and issue invoices;
- process payments;
- respond to support requests;
- comply with legal requirements.
We do not sell personal data or disclose it to advertising networks.
3. Prompts, Inputs, Outputs, and Customer Data
VRAM Cloud does not intentionally store prompts, inputs, outputs, files, datasets, or code.
Data you send through the API or GPU instances is processed only to complete your request or run the environment you start.
We do not use your prompts, inputs, outputs, files, datasets, or code to train models.
We do not disclose such data to third parties.
An exception applies only when you enable a storage feature, such as a volume, snapshot, persistent storage, or a similar tool. In that case, the data is stored until you delete it or until the related service ends.
4. Data Sharing
We may disclose only the minimum data needed to:
- payment providers, to process payments;
- email, support, monitoring, and security providers, to operate the service;
- legal, tax, and accounting advisors, where needed for compliance;
- public authorities, only where required by law.
We operate our own data center and do not send customer workloads to third-party data centers for processing.
5. Data Retention
We keep data only for as long as needed for the purposes described in this Policy.
Account data is kept while the account is active. Payment and tax records are kept for the period required by law. Technical logs and usage data are kept for a limited period for security, diagnostics, and billing.
Data you place in volumes, snapshots, or persistent storage is kept until you delete it or until the service ends.
6. Security
We use safeguards such as access controls, limited internal permissions, network security, monitoring, and security event logging.
You are responsible for protecting your passwords, API keys, SSH keys, and access settings.
7. Your Requests
You may request access to your personal data, correction, or deletion. We will process the request in accordance with applicable U.S. law.
To submit a request, contact privacy@vram.cloud. We may ask you to verify your identity before completing the request.
8. Changes
We may update this Policy. The updated version becomes effective when posted on the website, unless it says otherwise.
9. Contact
For questions about this Policy or requests related to personal data, contact us at:
Email: privacy@vram.cloud